Unused Ticket Refunds
Martz Trailways Refunds
Special Fare Tickets such as Atlantic City, Mt Airy Casino, Sands Casino, and Curbside Express are non-refundable and non-transferable (travel dates cannot be changed). If for any reason you are unable to travel the date you selected, a friend or family member may travel in your place. Please contact a Martz representative to have the name changed on your ticket.
Refunds are based on the value of the unused portion of the ticket. Values are determined as follows:
Purchased at the Ticket Counter
Wholly unused full-fare tickets will be refunded at the purchase price paid. One way and round trip tickets may be mailed to our corporate office for a refund. Tickets must be for “Martz Trailways,” for a refund to be processed. Please mail to:
239 Old River Road
Wilkes Barre, PA 18701
Be sure to include:
• Original ticket
• Telephone number.
• Martz is not responsible for tickets lost in the mail.
NOTE: you may drop unused tickets off at one of our full service Martz terminals to be forwarded for processing.
Unused Commuter Tickets and Party Fares result in losing the discount. Refunds are made by first, subtracting the full-fare value (not the discounted value) of the tickets used. At times, this will result in no refund for partially used commuter tickets and party fares.
Full-fare E-tickets and party fare tickets purchased online are non-refundable. However if a refund is approved as an exception, a service fee will be applied.
*If you are unable to travel on the date selected, you may use your E-ticket to travel on another date.
Tickets are valid for:
One way – 90 days
Round trip – 1 year
Party fares – 30 days